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What are your store hours?We're open every day of the week from 10 am to 7 pm!
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Is parking free?Yes, free parking is available on our parking lot premise.
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Should I arrive early to my appointment?To make sure everything goes smoothly for your appointment, we recommend arriving 10 minutes early. This gives you some extra time for parking, check-in, and getting comfy. If you happen to run a bit behind, no worries! We might need to adjust your service time, but don't stress – the regular service price will still apply. Can't wait to see you!
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What is the best way to contact Diva's Nails?You can reach us at (818) 561-4099 through a call or text, and we'll respond as soon as we can. Feel welcome to drop by the store to talk to our receptionist or manager. We're always here to help you!
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How long does a gel manicure last?Our gel manicures usually last about two weeks with good care. For the first 5 days, we've got you covered! Free repairs if needed, just give us a call. Schedule them within 3 days of letting us know, and it's on us. After 5 days or for other fixes, it's $10+. We're here to keep your nails looking great!
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Can I provide inspo pictures?Yes, feel free to show us your inspo or favorites and we'll do our best to recreate it!
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How much are designs?The price of a design(s) usually depends on its level of difficulty and number of fingers. Please check Nail Service menu for pricing.
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How are the tools sterilized?We're committed to maintaining a clean and safe environment for you! Here's a peek into our cleanliness routine: We start by giving all our tools a good wash with soap and water. Next, each instrument gets a dose of Barbicide – it's an EPA-registered, hospital-grade disinfectant that's pretty top-notch. After they fully dry, we carefully seal our tools in sterilization pouches and place them into our UV sterilization chamber. It's like a little spa day for your favorite nail tools!
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What form of payment do you accept?We accept Visa, Mastercard, American Express, Discover, Debit Cards, and Cash. We do not accept personal checks. Just a heads up, all payments made with cards will have a service charge of 4% convenience fee. To avoid this, we now provide a discount for cash payments. Pay by CASH and SAVE! All displayed prices are cash prices.
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What should I do if I need to cancel my appointment?If you need to cancel, just call us at (818) 561-4099 at least 3 hours ahead. Your heads up helps us offer that time to others. We get emergencies happen, and we're cool with that. Just a heads up, too – if you cancel often last minute, we might ask for a deposit next time. Thanks for understanding!
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What should I do when I need to reschedule?If you need to reschedule, just call or text us at (818) 561-4099 at least 3 hours ahead. Your heads up helps us offer that time to others. We get emergencies happen, and we're cool with that.
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What should I do if I'm running late?We get life happens! For scheduled appointments, there's a 15-minute grace period. If you'll be later, just give us a quick call at (818) 561-4099 to check if we can still do the full service. It helps us keep things smooth for everyone. Beyond 15 minutes, we might need to adjust the services or reschedule.
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Are repairs free if I chip polish or break a nail?For salon service issues, we'll correct any concerns within 3 days of your original appointment. No refunds after service is rendered. Enhancements and gel polish are guaranteed for 5 business days, excluding breakages. Call for free repairs within 5 days; repairs must be scheduled within 3 days of notifying the salon for no charge. After 5 days or for breakages, tears, and corner breaks without notification, repairs are $10+ each. Traditional nail polish services are not guaranteed but can be fixed within 24-48 hours if you call the salon and schedule a fix within 2 days. Please text or call us at (818) 561-4099 to schedule a repair or for any questions!
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